Problems Downloading Can Indeed Happen!
Although downloading is a simple, straightforward and generally
a very routine process...on occasion problems can occur.

1. By far the most common problem that we get ask about is, "I am sure I downloaded the pack...but I can't find it now!"  You have lost it somewhere on your computer.
  
First, check in 'My Documents" or "My Downloads" on your computer. You can also do a "Find Files or Folders" search on your computer, type the name of the file: Oak, Landscapes, Celtic1 etc. that you downloaded and it will generally do a pretty good job at finding it for you.
  
 Or you can just re-download the pack and....
  Be sure to Save it where you can find it later...like right on your Desktop.

2. Please "Keep it Simple"!
Please don't try to download your Packages to a Floppy Disk or other Removable Disk. Download it right to your Hard Drive (on your Desktop) you can always move the Package later if you like.

3. Downloading at-work can often be problematic!
If you are having problems downloading at your office or work-place talk to the 'computer-person' at your office, or download your Packages on your home computer.

4. Stalling-Out.
You are in the process of downloading and it just seems to slow down then stops. This stalling-out can happen for any number of reasons, the most common cause being that your connection to the package becomes "stagnant" or "un-stimulated".
  
Your Internet connection works best when there is a lot going on.  If your download seems to have stalled-out...check your mail, this will often "stimulate" your internet connection a little and many times will get the download going again.

Our packs are really quite small compared to much that is downloaded off the web (many programs and such can take many hours to download!) so this stalling-out problem should
not happen very often.

Try a different browser! For example, Netscape is well known to be far superior at downloading off the web than MS Internet Explorer.

You can also try again later to download your pack.  Try a quiet time on the web, very late at night, after midnight or early in the morning, say, before eight.  If you continue to have this stalling-out problem after you have tried several times, it is time to call your Internet Service Provider's Tech-Support line and tell them the problems you are having. 
Your connection to the internet may be unusually slow, faulty, miss-configured or otherwise problematic.  Your Internet Service Provider can often diagnose and fix the problem
quite easily!

5. Please resist the natural temptation to blame us for your downloading difficulties!
Please understand that as much as we would like to be able help, we have absolutely no control over the speed and or the quality of anyone's internet connection.  Your ability to download off the internet is your responsibility, and is completely beyond-our-control.

Some Basic Resources On The Web
"Problems Downloading" Forevergreen Software Co.
The Frustrations of Not Understanding the Internet
Downloading Files - Using The Internet
Internet for Beginners
Internet 101.org
Download Mysteries Solved
Downloading Made Easy